Shipping Policy

Effective Date: 28 August 2026

Last Updated: 21 October 2026

At Margaret Hale, we are committed to transparent, reliable, and secure order delivery. This Shipping Policy sets out the terms, delivery timeframes, and handling procedures for all orders placed through our online store.

1. Delivery Coverage

We currently deliver exclusively to postal addresses within the United Kingdom (including England, Scotland, Wales, Northern Ireland, and the Channel Islands).

Please note: Remote locations, such as the Scottish Highlands and British offshore islands, may occasionally experience slight carrier transit extensions.

2. Shipping Costs

We offer Free Standard Shipping on all orders delivered within the United Kingdom. There is no minimum purchase amount required.

3. Processing and Delivery Timeframes

Total delivery time is calculated by combining order processing time with carrier transit time:

Stage	Estimated Timeframe	Description
Order Processing	1 – 3 Business Days (Mon–Fri)	Order verification, quality inspection, packaging, and handover to the carrier.
Transit / Shipping Time	6 – 9 Business Days (Mon–Fri)	International and domestic transit, customs processing, and final local courier delivery.
Total Estimated Delivery	7 – 12 Business Days	From confirmed payment to your doorstep.

Order Cut-Off Time: 5:00 PM GMT (Monday to Friday). Orders placed after 5:00 PM or on weekends/UK bank holidays are queued for processing the following business day.
Peak Season Delays: During high-volume periods (such as Black Friday, Christmas, or national holidays), minor carrier delays may occur.

4. International Direct-Fulfillment Model

To maintain competitive pricing and offer a curated catalog of items, Margaret Hale operates a direct-to-consumer fulfillment model. Goods are dispatched directly from our international manufacturing and central logistics hubs. Our specified delivery timeframes fully account for this cross-border logistics route.

5. Customs, VAT, and Import Fees

All product prices listed on our store include applicable taxes where required.
Because items are shipped internationally into the UK, shipments are cleared through HM Revenue & Customs (HMRC).
In rare cases where administrative handling fees, customs clearance inspections, or import levies are imposed by UK border agencies or final-mile delivery agents, these fees are the responsibility of the recipient.

6. Order Tracking

Once your package is scanned into the logistics network, you will receive an automated shipping confirmation email containing your Track & Trace number (Tracking ID) and a direct carrier link.

Tracking details generally take 24–48 hours after dispatch to update on the carrier’s portal.

7. Accuracy of Delivery Information & Address Changes

You are responsible for ensuring that all shipping details entered during checkout are complete and accurate.

Address Amendments: We can modify your delivery address only if your order has not yet entered fulfillment. Please email info@margarethale.co.uk immediately if you spot an error in your shipping details.
Incorrect Addresses / Failed Deliveries: If a parcel cannot be delivered due to incomplete or incorrect address information provided by the customer, or if the package is left uncollected at a local collection depot and returned, the customer is responsible for any reshipment costs.

8. Delayed, Lost, or Damaged Shipments

Delayed Parcels: If your order has not arrived within 12 business days of purchase, please check your tracking link for courier status updates. If no update is visible, contact us immediately at info@margarethale.co.uk.
Damaged in Transit: If an item arrives damaged or broken, take clear photographs of the defect and outer packaging, and contact our team within 48 hours of receipt so we can issue a replacement or refund.
Lost Shipments: If carrier investigations confirm that a parcel has been lost in transit, we will issue a replacement or full refund in accordance with the UK Consumer Rights Act 2015.